Privacy Policy

Last Updated: January 2025

At TRG Bath Renovations, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://trgbathrenovations.com/. Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information needed to use the website.

1.1.1 Contact Information. We may collect personal information when you use our website and services, including your full name, phone number, work address, email address, and postal address. This is typically collected via contact and estimate forms.

1.2 Payment Information. Details such as bank account or payment account information may be collected if you request or purchase our services.

1.3 Other Information. If you leave a review or testimonial on our website, we collect only the information you consent to provide.

1.4 Information Automatically collected by using the website.

1.4.1 Geolocation Information and Device Information. IP addresses, device and software details, and crash information may be collected for analytical purposes to improve website performance and personalize experiences.

1.4.2 Usage Information. Details about your interactions with our website, such as pages visited, actions taken, and navigation patterns, are collected to enhance user experience.

1.5 Information retrieved from other websites. We may retrieve reviews or feedback from third-party review platforms (e.g., Google Reviews, Yelp, Facebook Reviews) as part of reputation management.

1.6 Flexible Payment Plans and Financing Providers. If you choose financing options, we may collect additional information, such as payment schedules, from subcontractors in support services.

2. How We Use Your Information

2.1 Enhance Website and Services. We use your data to process requests, post reviews, process payments, debug technical issues, and provide customer support.

2.2 Website Security and Compliance. We may use your data to prevent fraud, ensure compliance with legal requirements, and authenticate identity information.

2.3 Marketing and Communication. We send marketing messages and updates, administer referral and promotional programs, and analyze preferences for tailored promotions.

2.4 Payment Processing. Your data helps us process payments securely, detect fraudulent activity, and comply with financial regulations.

3. Sharing and Disclosure

3.1 Mobile information. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties / subcontractors in support services.

3.2 Legal Obligations. Information may be disclosed to courts, law enforcement, or regulatory authorities as required by law.

4. Retention and Disposal of Data

4.1 Retention. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period for different types of data may vary depending on factors such as the nature of the information, the purposes for which it is processed, and legal requirements. We retain your personal information for the following purposes:

To provide and maintain our services to you
To comply with legal obligations or regulatory requirements
To resolve disputes and enforce our agreements
To protect the rights, property, or safety of our users or others
To conduct research and analysis to improve our services

4.2 Disposal/Destruction. When personal information is no longer necessary for the purposes for which it was collected or when you request its deletion, we will take reasonable steps to securely dispose of or anonymize the data in a manner that prevents unauthorized access, use, or disclosure. Data disposal methods may include deletion from our systems, shredding of physical documents, or irreversible anonymization of data.

5. Subcontractors and External Services Integrations

This website currently utilizes multiple subcontractors in support services integrations and partners. As such you may find links to other websites. We do not own, nor responsible for the contents nor the practices of these websites. Do note that when you interact with these websites, you are subjected to their own sets of policies. We advise our users to check the privacy policies of the websites they visit after leaving our site.

6. Your Rights

6.1 Your Consent. You have the right to not provide certain personal information, although this may hinder your ability to avail of our products and services as well as our ability to communicate effectively with you.

6.2 Portability and Access. In certain jurisdictions, you are allowed to request specific copies of your personal data or details about how we handle your data, ask for copies of the personal data you have given us in a format that is machine-readable, commonly used, and structured, and/or ask us to transfer this data, if technically possible, to another service provider.

6.3 Erasure. You may ask for the deletion of your personal data in certain jurisdictions. Please be aware that in the event that you ask for the removal of your personal data or that your account is voluntarily deleted, suspended, or terminated:

6.3.1 Legitimate Business Interests. Your personal information may be kept on file for as long as it's required for our legitimate business purposes, which include improving safety, preventing fraud, and stopping other possible criminal activities from proceeding in relation to the transactions in the business.

6.3.2 Liabilities related to taxes, reporting, auditing, and law. Your personal information may be kept on file and used as needed to fulfill our reporting, tax, legal, and auditing obligations.

6.3.3 Information Shared. Information that you have voluntarily given or consented to, such as reviews and testimonials, could still be accessible to the general public on the website.

6.3.4 Residual Copies. We take precautions to guard against unintentional or malicious data loss and destruction, so for an extended period, residual copies of your personal data might not be deleted from our backup systems.

6.4 Cookies. You may also adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

7. Communication Terms

We adhere to carrier requirements for SMS communications. For more details about this section, please review our Terms and Conditions.

Program Name: LeadConnector Phone System

Program Description: The SMS program is designed to provide you with updates, notifications, and information related to service inquiries, project estimates, promotions, and other relevant communications.

Opt-Out Instructions: You can cancel the SMS service at any time. Simply text 'STOP' to the shortcode or to any message you will recieve from us. Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially or send us a message and we will resume sending SMS messages to you.

Support Instructions: If you experience issues with the messaging program, reply with the keyword 'HELP' for assistance, or reach out directly to [email protected].

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Any issues related to message transmission, including delays or delivery failures, are outside the responsibility of the carrier and subject to the terms and conditions of the carrier.

Fee Disclosure: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

8. Security

We are continuously implementing appropriate technical and organizational measures to safeguard the security of your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, please do note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Privacy Policy

As permitted by the law, we reserve the right to update the privacy policy of this website at any given moment. In the case that we do, we will update the "Last Updated" date section at the top of this page. We highly recommend periodically reviewing this page for any updates.