Privacy Policy

Last Updated: May 2 2024

At TRG Bath Renovations, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://trgbathrenovations.com/. Please read this Privacy Policy carefully. By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information needed to use the website.

1.1.1 Contact Information. We may collect personal information from you when you visit our website and request our services, including but not limited to your full name, phone number, work address, email address, postal address, and/or home address. This will be collected when you answer our contact forms and estimate forms.

1.2 Payment Information. Such as the details on a bank account or payment account. This will only be collected if you have communicated and successfully requested or purchased our products or services.

1.3 Other Information. Such as leaving a review or testimonial on our website.This information will only be collected if you consent to give your opinions on our services.

1.4 Information Automatically collected by using the website.

1.4.1 Geolocation Information and Device Information. IP address, device and software details, device event data, unique identifiers, crash information, and read receipts are a few examples. This will be used in our analytical evaluation to better focus our marketing efforts on the right channel and provide personalized experiences.

1.4.2 Usage Information. This information pertains to the pages you've accessed on the website and the actions you have taken on each page. We utilize this to help our users’ navigation on the website.

1.5 Information retrieved from other websites. Our system utilizes multiple reputation management tools to retrieve reviews given by customers, this means that we also collect information regarding criticisms by other review websites such as Google Reviews, Yelp and Facebook Reviews.

1.6 Flexible Payment Plans and Financing Providers. If you want to use a finance loan or an installment plan to pay for one of our services or products, we may require certain information from the third-party provider, such as the payment schedule and actual payments made on approved payment plans.

2. How We Use Your Information

2.1 Create, enhance, and maintain the website. We may use the data to: process your request; post customer reviews on the website; process payments; debug and conduct research; develop and improve our products and services; offer customer service training; send you messages, updates, security alerts, and account notifications; and enable you to access the website and make and receive payments.

2.2 Maintain website security. We may use this data to: detect, prevent, assess, and handle fraud and security risks; confirm or authenticate information you have provided, such as identity information; run searches against databases and other information sources, such as background checks; adhere to legal requirements; uphold our agreements with third parties; ascertain eligibility for specific project requests; comply with the law; respond to legal requests; avoid harm, and safeguard our rights.

2.3 Supply, Customize, Assess, and Enhance Our Marketing and Promotion. We may use this information to: send you marketing and promotional messages, as well as other information; administer referral programs, rewards, surveys, and other promotional activities or events sponsored or managed by TRG or its third-party partners; analyze features and preferences to send you marketing and promotional messages, as well as other information that we believe may be of interest to you; and show, personalize, measure, and improve our advertising on advertising platforms.

2.4 Provide Payment Services. In order to detect and prevent money laundering, fraud, abuse, and security incidents, as well as to conduct risk assessments, comply with legal and compliance obligations, such as the enforcement of anti-money laundering regulations and sanctions, enforce the Payment Terms and other payment policies, and provide and improve Payment Services, personal information is used.

3. Sharing and Disclosure

With the exception of the situations specified in this privacy policy and as required by law, we never sell, trade, or otherwise transmit your personal information to other parties without your permission. To the extent that we are required or authorized by law to do so, or where disclosure is reasonably necessary, we may release your information to courts, law enforcement, governmental or public authorities, tax authorities, or approved third parties. We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, provided that these parties agree to keep this information confidential.

4. Retention and Disposal of Data

4.1 Retention. We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period for different types of data may vary depending on factors such as the nature of the information, the purposes for which it is processed, and legal requirements. We retain your personal information for the following purposes:

To provide and maintain our services to you
To comply with legal obligations or regulatory requirements
To resolve disputes and enforce our agreements
To protect the rights, property, or safety of our users or others
To conduct research and analysis to improve our services

4.2 Disposal/Destruction. When personal information is no longer necessary for the purposes for which it was collected or when you request its deletion, we will take reasonable steps to securely dispose of or anonymize the data in a manner that prevents unauthorized access, use, or disclosure. Data disposal methods may include deletion from our systems, shredding of physical documents, or irreversible anonymization of data.

5. Third-Party Partners and Integrations

This website currently utilizes multiple third party integrations and partners. As such you may find links to other websites. We do not own, nor responsible for the contents nor the practices of these websites. Do note that when you interact with these websites, you are subjected to their own sets of policies. We advise our users to check the privacy policies of the websites they visit after leaving our site.

6. Your Rights

6.1 Your Consent. You have the right to not provide certain personal information, although this may hinder your ability to avail of our products and services as well as our ability to communicate effectively with you.

6.2 Portability and Access. In certain jurisdictions, you are allowed to request specific copies of your personal data or details about how we handle your data, ask for copies of the personal data you have given us in a format that is machine-readable, commonly used, and structured, and/or ask us to transfer this data, if technically possible, to another service provider.

6.3 Erasure. You may ask for the deletion of your personal data in certain jurisdictions. Please be aware that in the event that you ask for the removal of your personal data or that your account is voluntarily deleted, suspended, or terminated:

6.3.1 Legitimate Business Interests. Your personal information may be kept on file for as long as it's required for our legitimate business purposes, which include improving safety, preventing fraud, and stopping other possible criminal activities from proceeding in relation to the transactions in the business.

6.3.2 Liabilities related to taxes, reporting, auditing, and law. Your personal information may be kept on file and used as needed to fulfill our reporting, tax, legal, and auditing obligations.

6.3.3 Information Shared. Information that you have voluntarily given or consented to, such as reviews and testimonials, could still be accessible to the general public on the website.

6.3.4 Residual Copies. We take precautions to guard against unintentional or malicious data loss and destruction, so for an extended period, residual copies of your personal data might not be deleted from our backup systems.

6.4 Cookies. You may also adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

7. Security

We are continuously implementing appropriate technical and organizational measures to safeguard the security of your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, please do note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Changes to this Privacy Policy

As permitted by the law, we reserve the right to update the privacy policy of this website at any given moment. In the case that we do, we will update the "Last Updated" date section at the top of this page. We highly recommend periodically reviewing this page for any updates.